In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. But you might not know you're buying from them. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. And the original face value of our tickets was nowhere to be found on the site. According to the consumer group Which?, Viagogo's terms and conditions say . Third, watch out for drip pricing. What ticket resellers must do you did not use your RRV for any travel(regardless of the reason). In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . NSW Fair Trading investigating Viagogo for unlawful behaviour. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 1.4 Modification. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Unfortunately, postmarked entries after June 5 will not be accepted. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). To be a member of this Site, You must agree to accept the terms in this Agreement. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. It has been fined in Italy and . 2.14 Substituted Seat Locations. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. We are not involved in the actual transactions between Buyers and Sellers. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Anti-ticket-touting campaigners the FanFair Alliance . Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. There are limited situations where refunds can be granted. We will also add sales or value added tax on our fees as applicable. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Viagogo does not pay sellers unt. Just as before, when you make a ticket selection, the clock starts ticking. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. The. Note that Your payment may be withheld if you violate this clause. And I had to chase for my tickets. Viagogo ranks 177th among Tickets sites. Why is the price printed on the ticket different to what I paid? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We care about accuracy. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. You are on a Viagogo website. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 6.3 Allocation of Risk. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. They may do that if you make a fraudulent claim. You also agree not to separately contact the Buyer at any time for any reason. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo will keep saying they already paid you but they will never show you the proof of payment. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Contact @viagogo over social media Set up a Twitter account. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. 6.6 No Agency. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Hello has anyone had a successful outcome from viagogo through paypal. 7.2 Copyright. The "on its site" disclaimer that followed was in a distinctly lighter font. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. I'm Travelling - where and when will I receive my tickets? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By using our Site, You agree to accept this Agreement. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 2.16 Season Cards. Stay away from them!!!! "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Welcome to viagogo's online ticket exchange (the "Site"). Prices are set by sellers and may be below or above face value.". The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. About this app. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. To sell tickets, a Seller lists the tickets in the Site database. Get the latest product reviews, money-saving tips and more. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. 2.3 Username and Password. It didn't. Until recently, the final cost price of a ticket . 6.1 No Warranty. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. 2.1 Requirements. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Cloudflare Ray ID: 7a293b3f6b3e1afb Sellers should use our automated online confirmation process. 3.1 Accurate Descriptions. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Click to reveal 3.4 Indemnity. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. View FAQs You may only use the Services if You can legally enter into and form binding contracts. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 6.9 Change or Suspension of Site. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Yes! 5.1 Investigations. Tickets may be substituted with comparable or better seat locations without the Buyers approval. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Why do my tickets have someone elses name on them? Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. From the actions menu, select the 'Request Refund' option. I haven't received an email confirming my order. I understand the answer but I dont like it. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. For more information check the Skilling Australians Fund Levy information at the application was unnecessary at the time it was made. They take your money and have no way to ensure you get the tickets. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. We take no responsibility for such issues. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. 5.3 Disclosure of Information. Original price eur159!!!!! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. If you dont know the location of the office processing your application, send the completed form to your. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. you lose thetravel facility remaining on your previous visa when your RRV is granted. She was told that up to 200 people had also been turned away due to fake tickets. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. the price it is sold for on the primary market). 6.8 All Sales are Final. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court.
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