You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. This Refund would exceed the amount of the original transactaction. Easiest way is likely hit the Windows key (Windows 7 through 8.1), and start typing Device Manager. It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. You will need to enter the CV2 or card security code on the payment pages in order to continue. The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. The Contact Fax contains invalid characters. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. If we receive a POST from any other server, you will see this error message. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. Follow the steps to solve this issue . e: A black screen should appear. You will need to check your code to ensure that you are entering numeric values only and that no letters are being passed over. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction. Select Device Manager in the results and when it loads expand the Display Adapters node. The amount field you are passing through is invalid. Styling contours by colour and by line thickness in QGIS. If you receive this message, it means that the transaction has been successfully Registered. You will need to check that this field is sending the correct reference. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. If you receive this message, a code related error has occurred on the Sage Pay systems. Learn more about bidirectional Unicode characters. You can only return reports at monthly intervals. The DEFERRED transaction you are attempting to RELEASE has already been released. Please check and retry. Any current video adapter will meet this spec. The BillingPostCode field which you have provided is longer than what is allowed. If you had entered the start date incorrectly please enter the correct date and try again. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. Provided token id does not exist in the system. Explanation: The card number you have entered is not supported as a card type on the Opayo system. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. You must ensure that you are sending the name of the cardholder only within this field and that no numerics or invalid characters are being posted. Please ensure that you only ever use a fully qualified URL. You can only AUTHORISE an AUTHENTICATED transaction. Connect and share knowledge within a single location that is structured and easy to search. vegan) just to try it, does this inconvenience the caterers and staff? Check your code to ensure you are checking the validity of all CV2 numbers entered on your site before forwarding them to Sagepay. Incorrect Fixed value entered. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. Overlaps with an existing rule. Only zero or positive decimal value, to 2 decimal places. You failed 3D-Authentication. You will need to check your code to ensure that your server is not sending more than 10 characters within this field. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. This Surcharge already exists (paymentsystem and currency combination). A quick and smart technique to solve this issue would be to try restarting the phone in recovery mode. You might receive an error message while making a payment which says "Your card does not support this type of purchase." There are a few reasons why you may receive this error: 1. If you have not been able to obtain a successful authorisation after the third attempt, the Sage Pay system will cancel your transaction and present you with this error message. More than 50,000 rows returned. When the card number is entered into the Opayo system we use the range to identify the card type, and validity of the number before processing the transaction. 1 Answer Sorted by: 0 Check which environment you are using. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP Please ensure that you are posting this field with each transaction and that you use the correct value. You will need to check the URL to which you are attempting to send your POST to. You will need to use the previous card if this was a replacement card issued by your card-issuing bank. the card range not supported by the system. Why is this sentence from The Great Gatsby grammatical? You are only able to refund in the same currency as the original transaction. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. If you don't provide this value or it is incorrect, the Sage Pay system will not know how to handle the transaction and therefore generate this system message. Find centralized, trusted content and collaborate around the technologies you use most. You will receive this system message when the card number details have been entered incorrectly. You will need to check to see that the original transaction you are attempting to RELEASE or ABORT is a DEFERRED transaction. Should be between 2.00 and 2.22. To learn more, see our tips on writing great answers. The following language code(s) are either not valid or not supported: . The CV2 code that has been entered is invalid and must consist of either three or four digits depending on the card type selected. Why do academics stay as adjuncts for years rather than move around? The Transaction was Registered Successfully with Sage Pay. You may need to zero pad your subnet mask so that each number block contains three digits. Alongside this the error can be caused by the card number being entered incorrectly thus creating a completely new card number that is recognised or registered as a range. The primary admin user cannot be deleted. If you are providing a value which has more that 20 characters then you will receive this system message. - the incident has nothing to do with me; can I use this this way? In this case, you will need to use another card to make the purchase. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. You will only be able to enter up to 10 characters in the card post code box on the payment pages. Similar results when you try and use an active card on the test.sagepay. The Email Message contains invalid characters. A transaction is unable to be registered without this information. Client IP address is restricted by the vendor. No spaces, hyphens or other characters or separators. element either not found, or present more than once. Invalid request. Incorrect Percentage value entered. Check the format of your request message. You will have to check the content of this field ensuring that no invalid characters are also contained. The GiftAid flag is invalid. The RelatedSecurityKey does not match the original transaction. This system message is generated when you have not supplied the correct value in the VPSTxId field. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. Cannot create a token from a token transaction. 3. The following are the supported graphics cards: Intel Iris Plus Graphics Intel UHD Graphics Intel Iris Xe Graphics This will be required if you have AVS turned on within your Sage Pay account. The post code value must be that to where the card being used is registered in order for the transaction to continue. I've asked the admin of this particular SagePay test account to check if any card ranges have been automatically banned, or something to that affect. This thread is locked. The Billing Address2 contains invalid characters. The Transaction has already been Refunded. 3D-Authentication failed. The Billing City contains invalid characters. The method requested is not permitted against this resource. A valid is required. After each of the following steps, check to see if the issue is resolved: Ensure that your console has the latest system update installed. Disconnect between goals and daily tasksIs it me, or the industry? If this error message has only appeared on one transaction, then please retry the transaction again. Step-2. Some cards have restrictions on cross-border usage. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. The request was unsuccessful because the URL specified is longer than the server is willing to process. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. You will need to ensure that the card issue number length is being passed as it is displayed exactly on the customer's card. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. The total value of all REFUNDs can never ever exceed the original transaction value amount. b: Click on properties. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. The Delivery Address2 contains invalid characters. It is likely that you are submitting several email addresses which is therefore generating this system message. You must also ensure that there are no spaces within this card number. the card range not supported by the system by The gunner must then draw a range card on anything available (Figure D-12). If you need to process this transaction, you will need to process the Authenticated transaction again. Error (retrieving/updating or inserting) data. Only whole numbers of Yen are acceptable. Please check your code to ensure you are only sending REFUND in a currency that matches the original payment. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. The check digit invalid. Card failed the LUHN check. If you receive this message, then you have failed to be authenticated through 3D-Secure and the card provider will not allow you to proceed with the transaction until you pass. There are no card details registered for the token. I hate Sage Pay anyway but unfortunately the pizza delivery company uses them, I get the error: The Card Range not supported by the system. Unable to find the transaction for the supplied. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. This will cause the payment pages not to appear and generate this error. so the proper error codes can be logged. We could not process your message, please check your integration settings or contact the support team. Thank you for your reply. Check the card number and resubmit. italian sayings about love and life. Does it have cross-border restrictions? Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. More information on the different TxTypes can be found within the protocol document. The expiry date of the card that you have entered on the payment pages is in the past. Success! Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), SOLO, MAESTRO (Solo and Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). The request was unsuccessful due to an unexpected condition encountered by the server. This vendor's rules require a successful 3D-Authentication. The VendorTxCode should contain your unique transaction reference identifying each separate transaction registration. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. If you are providing a value which has more that 200 characters then you will receive this system message. You must provide at least one ##### element within ##### node. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. Facebook Ad Account payement error"The card type you entered isn't supported. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. The supplied is not available on any merchant accounts associated with this vendor account. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. Unfortunately there is no way o reverse a voided transaction and if you need to take the payment again, you will need to put through a new payment transaction. This field should only contain alphanumeric characters and must be 100 characters or less. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. Delete the problematic software, then redownload it from Nintendo eShop. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. HTTP Version Not Supported : The server does not support or is not allowing the HTTP protocol version specified in the request. If you are providing a value which has more that 200 characters then you will receive this system message. If a value is supplied, should contain either 0 or 1. I have 2 GTX 550 TI cards and have just installed cuda. You will receive this error message when a transaction has been rejected due to either your AVS/CV2 rulebase or the customer has had three failed attempts to correctly enter their card details. Everything worked as expected and a new resource has been created. If you double click on the card and go to the Drivers tab of the dialog that opens, give us the Driver Version. You will need to check your code to ensure that you have supplied this value in the Vendor field. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. The Vendor configuration is missing or invalid. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. cannot be before , please check. The server encountered an unexpected condition which prevented it from fulfilling the request. A credit or debit card number must be entered in the card number box provided on the payment screens. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided. This enabled test mode on the gateway and allows test cards to be used on the account so I can test a full payment. The end date is more than one month after the start date. The Authorisation has been declined by the bank. Any other characters or lengths will produce this error. If you are passing any other characters, or spaces, you will receive this error. The CustomerEMail field, if provided, can only contain up to a maximum of 255 characters. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. 4022: The Card Type selected does not match card number. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? You are attempting to perform an AUTHORISE request against an AUTHENTICATED transaction which will exceed the maximum value of 115% of its orginal value. All cards issued are part of a range - this is defined by the first 9 digits of the card number. You will need to ensure that your code is sending the correct transaction details. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. Making statements based on opinion; back them up with references or personal experience. Cost of Item n including tax: Total cost of item n. Please refer to the integration documentation for more information. You cannot set the administrator password using vspaccess. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. Difficulties with estimation of epsilon-delta limit proof, Replacing broken pins/legs on a DIP IC package. You will not be able to enter more than 200 characters in the card address box on the payment pages. If the monitor page indicates that there are no issues, please contact us for more information. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. The TxType field determines how the transaction will be processed by the Sage Pay system. Only zero or positive decimal values, to 2 decimal places. The VendorTxCode has been used before for another transaction. If this value is incorrect or invalid, then our system will be unable to identify the original transaction. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. The transaction you are attempting to REFUND has already been fully refunded. The value, if supplied, should contain either 0, 1, 2 or 3. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. The client failed to send a request in the time allowed by the server. Does a summoned creature play immediately after being summoned by a ready action? 4. The PaymentSystem does not support direct refund. Perform the steps mentioned below and see if it helps. The TxType requested is not active on this account. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. 4021 : The Card Range not supported by the system. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. The user must have access to the specified . The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. The VendorName will be upto 16 characters or less and will only contain letters and numbers but no spaces or unusual characters. You will also need to send only the large card numbers that are being displayed on the front of the customers card within this field. The Tranaction is not in a DEFERRED state. Check your code to ensure that you only use a fully qualified URL. Error parsing the request XML. The reason why Microsoft basic display adapter is on the device manager because the pc is not detecting any graphic card on your device it will be better if you going to try to manually reinstall the graphic driver first. You will need to check to ensure that the correct value is being submitted. A tag already exists with the provided branch name. This can be done within the My Sage Pay admin area under the Account administration section. For example, if you send M, you must have a MOTO enabled Merchant Number registered with Sage Pay. Incorrect Fixed value entered. The card number that you have entered on the payment pages is not a valid card type. Please check and retry, There was error processing the payment at the bank site. You will need to send the long card number only which is situated on the front of the customers card. XML does not match the protocol. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. The specified and combination is not valid, or the user may be locked out. The payment will now appear as a failed transaction. All VendorTxCodes should be unique. If the feature is not supported, response code is anything else but 206 and the response doesn't include Content-Range header. The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. An active transaction with this VendorTxCode has been found but the Amount is different. This is a required field and needs to be sent with every transaction you register with Sage Pay. Surcharge value for percentage cannot be greater than 100. The document/file requested by the client was not found. If a value is supplied, should contain either 0 or 1. Some debit cards require a PIN to be entered. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. The ephemeral port range depends on the server operating system that the client operating system is connected to. TransactionType of the related transaction is not supported for this operation. The Currency is not supported on this account. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. The CardExpiry date that has been entered is not a valid month and year combination. 3) Live with it as is. You may also get this if you send fractional values to currencies that do not have minor units (like Japanese Yen, JPY, which only accepts whole number amounts). Initialise the console without deleting save data. 3D Secure rule not added. All cards issued are part of a range - this is defined by the first 9 digits of the card number. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. A valid value is required,this must be value between 0 and 100000.00. golden retriever breeders scotland. This URL must be http:// or https:// and be less than 255 characters long. An active transaction with this VendorTxCode has been found but the some data fields are different. This only occurs if there are problems with your POSTing component. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. A transaction is unable to be registered without this information. Why is there a voltage on my HDMI and coaxial cables? Cannot retrieve contributors at this time. If the address is longer than 200 characters, you will receive this system message. The Delivery Address1 contains invalid characters. Please check to ensure that a Vendor name is being provided with each transaction as this is a required field. There are a few different reasons that you might get this response when a payment fails: Some debit cards require a PIN to be entered. Cannot complete request. Please reveiw the information your server is posting to the Sage Pay server. Troubleshooting an "Your card does not support this type of purchase" error: Is it a debit card? Please use mobile device to refund transaction. The payment can now be authorised and sent for settlement. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. Cannot authorise this card. Surcharge not allowed on this payment system. This could have been caused by the information posted to the Sage Pay server or by an issue with the Sage Pay server. The solution is just steps away! You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0712 and not as 07/12 should be sent for an expiry date of July 2012. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. Any other values that are passed will result in this error message. 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