10 reasons to work for BT Openreach - VERCIDA Sustainability, Northern I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. The Communication Workers Union (CWU),. Have you got the head for heights needed to train as an engineer at The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. business and public sector, For business and public The engineer said you should only have one line and said to get rid of the other. What is a Fibre to the Premises (FTTP) Service Identifier? But it changed its tune when the Observer got involved. Automatic compensation: What you need to know - Ofcom We use cookies to optimize the website, no personal information is stored. Well let you know how quickly you could be up and running when you order fibre broadband. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Work programme gives an insight into life as an Openreach engineer Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If you're an engineer, that's usually four or five days a week between Monday and Sunday. [ link to this post] I have a line fault that needs to be fixed. I interviewed at Openreach (London, England) in Sep 2020. BT SFI2 Engineer Visits - activereach Ltd. Overtime is usually available so the minimum . The union was . "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Accept cookies to experience the full functionality of this page. Log into order tracker using your BT ID or order reference and postcode. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Damage to equipment within your premises caused by lightning or power surges. Mar 2018 - Present5 years 1 month. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available 22h. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Qube are employed directly by BT to do Internal Home Checks. Some modules are disabled because cookies are declined. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. First, Openreach will send an engineer to assess how much work is needed. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Well arrange a convenient appointment when both you and the engineer are available. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. By clicking Accept All, you consent to the use of ALL the cookies. Work programme gives an insight into life as an Openreach engineer. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Now there is light at the end of the tunnel! 30-03-2021 ", http://www.speedtest.net/my-result/3167201384. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. How to report a BT line fault or broadband fault. Read about our approach to external linking. Installation day: What to expect Contact BT. @bt_uk. We have a range of ways to get in touch for new and existing customers. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. He has sturdy life goals and knows where he wants to go. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". This cookie is set by GDPR Cookie Consent plugin. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Ask questions and share tips with other people 24 hours a day. Openreach Trainee Engineer Reviews | Glassdoor The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. on Myself and my team cover the whole of the UK. Amount of compensation. Then just follow our step-by-step guide to install your broadband yourself. 1. Delayed repair following loss of service. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Noisy faults often dont show up on a line test result. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Complex Engineering Reception and Triage. the home, For The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. CDM Expert - Asset & Inventory Management - BT - LinkedIn Openreach field engineer at BT Review | RateMyApprenticeship He is very hard working and does things without needing to be asked. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". This cookie is set by GDPR Cookie Consent plugin. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Openreach UK Rebranding All its Logos and Engineering Vans 8.40 for each calendar day that the service is not repaired. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Apprenticeships. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Necessary cookies are absolutely essential for the website to function properly. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. First, Openreach will send an engineer to assess how much work is needed. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. View Vacancy : Openreach Trainee Engineer (BT) - Planit Log intoorder trackerusing your BT ID or order reference and postcode. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Read about our approach to external linking. Openreach trainee engineer interview - Page 30 - BT Community They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The ISP said it can take up to 72 hours. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. "These are the same workers who kept the country connected during the pandemic. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Simon Donegani - CER / Field Insights - North England - Openreach Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Again, no one turned up. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Come home no Internet. (adsbygoogle = window.adsbygoogle || []).push({}); Do openreach work bank holidays? - Plusnet Community Some advice for working as a Civil Engineer with Openreach They will try and get you . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We don't ask for any formal qualifications. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Missed appointments. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Anna Tims is away. 30-03-2021 Anyone else had this? Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. 10. The application process - Apprentices - Early careers - BT As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. After a . I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. What's the least amount of exercise we can get away with? Darlington, United Kingdom. Its a good idea to make sure youve got the relevant property insurance to cover such instances. 10 reasons to work for BT Openreach. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. BT promised two engineer appointments but no one turned up. . Openreach did not have anything to add to the BT statement. Skype involved a presentation, then a capability and suitability assessment. Thousands of members of Communication Workers Union will take action for 24 hours. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . BT Openreach was established in 2006 . Hence, the addition of working experience gained from Openreach can truly be like a milestone . If you cant change your appointment, chat online or call us and we'll do it for you. . But opting out of some of these cookies may affect your browsing experience. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Asked 22 May 2022 . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. But heres a quick guide to the different installation terms we use, and the average timescales. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. It's back to the future trying to get my BT broadband to work BT Openreach apprentice engineer Tom Dickenson: A Day in the Life This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. And once you've got some experience under your belt, there should be opportunities for overtime. If the work is not complex, they'll carry out all the external work required. - Providing support for Service and Commercial inventory. Your working hours Our engineers work 37.5 hours a week. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. In your case, communication between the two appears to have broken down badly. This could be when: We only charge for repair work on a small number of fault reports. "Where talent is a dwarf, self-esteem is a giant. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. sector, For global So we have a line that works upstairs but he has broken the one we want downstairs. These cookies track visitors across websites and collect information to provide customized ads. You might not need a visit, just the right advice and help to identify the problem! 2023 BBC. on If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. I think Openreach work 7 days a week, and on bank holidays. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. We need our broadband but have been told that it could take days to fix. Well remotely activate a port on the ONT. Very rarely. These cookies ensure basic functionalities and security features of the website, anonymously. Openreach Civil Engineer Interview Questions | Glassdoor Clear a path to the main telephone socket, if you have one. When you report a fault, we try and assess whether therell be a charge or not. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Normal for Openreach is 5 days a week 7.12hours a day. Openreach on LinkedIn: #weareopenreach | 17 comments Interview. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. In 1987 I began a career as a British Telecom Engineer. Replying to . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Theyll aim to do this within 5 working days of you placing your order. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. I have a line fault that needs to be fixed. business and public sector, Media 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. The ISP said it can take up to 72 hours. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. @richthestag. This is how life was back then. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? BT and Openreach workers stage second strike over pay The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Answered: Openreach engineer didn't turn up! | Sky Community But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. We publish our charges in our terms and conditions charges schedule. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. 30-03-2021 Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Replying to . Those striking are largely Openreach engineers and call centre workers. We also use third-party cookies that help us analyze and understand how you use this website. as per usual ,engineers working across the road and our broadband goes down. If you arent available, someone over 18 will need to be around. The cookie is used to store the user consent for the cookies in the category "Other. Within 10 working days, Openreach will have completed their survey. The difference between the engineers was night and day. But you will have heard of BT, BT Broadband and BT Infinity . We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Training is rushed, clothing is poor and supervisory support is weak. Russian minister laughed at for Ukraine war claims. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Hey,@zoni23welcome back to the community. They come across many different situations that require considerable skill and the ability to think and act quickly. Its not BT Openreach, its simply Openreach, a BT Group company.. BT Phone Number for Customer Service & Broadband - Selectra Within 10 working days, Openreach will have completed their survey. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. If a charge is likely, well let you know. Engineers from Openreach managed to cut our telephone line while they were working on our road. What are the time slots for Openreach engineer appointments? All depends when your manager wants you I guess. The installation takes around three hours and the Openreach engineer will need access to your property. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents..