#KPMG will be leading a breakout session at the 2023 HIT Connect Summit on Wednesday, March 8th at 12pm EST. Janine is an engaging leader, passionate about customer experience, continuous service improvement and developing high performing teams. How great careers tech can help boost graduate outcomes and NSS scores, From sustainability to modernisation; UCL and Royal Holloway share their digital transformation top tips, Coventry University: A data-driven approach to navigating current macroeconomic trends, Future of Higher Education Institutions - Security, Sustainable and Seamless Experience, How we harnessed the cloud to enable stronger student experiences, Adam Tweed, Innovation Consultant Workplace & Education, AbilityNet, Amanda Whicher, Director UK&I Public Services Technology, Hays, Tracey Jessup, Chief Transformation Officer, De Montfort University Leicester, Louise Bench, Manager, Solution Consulting, ServiceNow, 18 Years of delivering shared services but what has changed and what needs to change, Rob O'Donohue, Senior Director, Analyst, Gartner, Anthony Phillips, Country Manager, UK, Ready Education, Professor Osama Khan, Pro-Vice-Chancellor, Academic and Nick Gilbert, Chief Information and Digital Officer, University of Surrey, Day 2 plenary abstracts Wednesday 22 March, Day 2 Institutional showcases Wednesday 22 March, Day 3 plenary abstracts Thursday 23 March, 30 St. Giles, Oxford, OX1 3LE Get the first look at the evolution of digital workflows. Improve customer service operations by automating processes. It's transformation reimagined. Description is equivalent to First message in the Teams Rooms Pro Management portal. Deliver long-term, strategic value and reduce risk by connecting your operations. Please consider stopping by our session where we Microsoft Digital is using Microsoft Teams and the ServiceNow Virtual Agent to modernize how our internal customer support agents deliver a more efficient and customer-centric support experience to our employees at Microsoft. conditions, Privacy Improve resilience and uptime with a single system of action. Improve productivity by streamlining the employee service experience with intelligent workflows. . However, pre-registration is open. Digitize and automate workflows to enhance the customer experience, online and in-store. You can even schedule meetings with ServiceNow experts ready to help solve your most pressing business challenges. He has written about and spoken widely on the use of technology and analytics in the HE sector. CreatorCon offers opportunities for coders and noncoders alike to build custom applications, get inspired, and let loose. Individuals may access the live webcast of the presentation here . AWS Summit AWS Summit Americas JUNE - SEPTEMBER AWS Summit APAC Use insights to predict issues, reduce user impact, and streamline resolution. Unify your approach to hyperautomation with API integration and robotic process automation. Reimagine always-on technology services. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. With so much innovation and progress being made across UCISA community, were sure there will be lots to celebrate at next years Awards ceremony! Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk. As an experienced IT leader, he is passionate about building relationships, solving real-world problems and delivering quality outcomes for clients. conditions, Privacy Yes. Youll have plenty of opportunities to do that as well. close_code: A close code must be assigned to an incident once it's completely resolved. Bring front, middle, and back offices together to proactively address issues and automate common requests. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A list of hotels and rates can be found on the accommodations page. Go beyond traditional CRM and field service. Spark innovation with more creators and less complexity. This years exciting lineup is still in development. Anthonys role at Salford University is to help our organisation drive growth by digitising the way they work, the tools they use and the processes they follow. Build digital workflow apps fast with a low-code platform. Amanda has worked in partnership with a large number of CIOs across the sector to understand the challenges and work with universities to develop solutions that enable them better access to technology talent in a competitive landscape. Support your hybrid workforce with digital workplace experiences. ! Here are four additional reasons to attend: Work is underway to produce and polish hundreds of engaging, content-packed sessions, including: Inspirational keynote presentations by ServiceNow leaders, Breakout sessions led by ServiceNow customers, experts, and partners, A robust catalog of Now Learning on-site training courses. Our CX Trends report returns for the fifth yearand this time, the spotlight's on the rise of immersive CX. library, Sign At the ServiceNow Federal Forum, explore how Federal innovators are connecting people, processes, and technology to innovate at scale, deliver value faster, and simply work better. Adrian Ellison is Associate Pro Vice-Chancellor and CIO at the University West London, where he is a member of the Vice-Chancellors Executive and responsible for Academic Administration, Academic Registry, Academic Quality and Standards, Library and IT services and the Institute for Policing Studies. At Durham, John has dual responsibility for strategic direction and oversight of digital services, alongside directing the core information services provider and co-ordinating other providers (e.g. Transform your enterprise with the Now Platform. Join us at an event and see how ServiceNow makes the world of work, work better for everyone. Knowledge is being held on on May 14-18, 2023, in Las Vegas. Connect your enterprise and modernize operations to transform your business. Deliver better outcomes now and into the future with health IT. He also manages the University's centre of excellence in education: The Surrey Institute of Education, Library and Learning Services, and the Chief Student Officer directorate. ServiceNow Event Say YES to Knowledge 2023 May 14 - 18, 2023 Live Register Now ServiceNow Event Now Platform Tokyo Release Broadcast Virtual Register Now Watch our on-demand webinars and quickly raise your digital transformation IQ. When ServiceNow works, the world works. magazine: Insights and research, Customer He is the chair of the university education committee, secretary of the Senate and serves on the board of Farnborough College of Technology, the TEF Advisory Group, Student Minds Advisory Group, Prevent Advisory Group, and the EM3 Skills Advisory Panel. Open the ServiceNow instance you want to copy. Increase customer loyalty and improve your bottom line. Inspiration may come from within your own teams, institutions or perhaps the activities of colleagues across the wider sector. Prior to that, he spent six years at Peregrine Systems, where he held a variety of senior technical and marketing positions. Digitize, modernize, and speed up the delivery of government services. From 2003 to 2005, he headed the technical division for Northern and Southern Europe at Mercury Interactive. Reimagine every process as a digital workflow. 15 We believe in the power of technology to reduce the complexity in our jobs. CHROs and HR leaders across their organizations' recruitment, development, total rewards, talent analytics, HR technology and diversity and inclusion programs gained the research-backed insights needed to succeed in their roles. on Now, Training Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Knowledge 2021 Digital Experience Guide -. Improve service operations and engage customers. Australia, working there for 18 years across a range of Technology and University Register Now Keynotes Hear from ServiceNow leaders and experts on how to uncover value, elevate customer and employee experiences, increase productivity, and reduce costs. Now BTS and HERM are here, Kings no longer build our own but we adopt frameworks supporting collaboration and accelerated service excellence within Kings and across the HE sector. Harmonize security controls through governance. Deliver connected and engaging experiences for your employees from anywhere. She is leading, developing and managing comprehensive changes to how the university operates its business, including delivery of a critical multi-year transformation journey to align DMUs technology, people and ways of working. Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle. Meet where it matters Engage with our world-class leaders through keynotes, localized insights, and sessions curated to your interests. April 26 - 29, 2021; Online only; Hemostasis Science Weeks. John has led Kings approach to operating models and frameworks to professionalise IT. She enjoys live music events and discovering local hiking trails in the Peak District. Jan 2005 - Sep 20094 years 9 months. Andy Smith Joined UCL in May 2020 as CIO and before that he was the Global CIO for Arm from 2014 to 2019. Actionable insights. Deliver long-term, strategic value and reduce risk by connecting your operations. 20 Get directions. Increase agility across the organization. The Beryl Institute Patient Experience Conference 2021. Scale order management to take on modern telecom opportunities and build for customer success. Make work flow across teams and the value chain. YES! Automate service operations to enhance productivity and give employees a superior work experience. Knowledge was an interactive and virtual event where members of the ServiceNow community connected and collaborated on all things content and digital transformation, as well as showcased the latest on ServiceNow offerings and platform innovations. You must have an assigned Service Administrator role. See who is exhibiting in 2023 here. We have no affiliation with ServiceNow. Simplify the way you work. Sometimes you need to take a break and give your brain a rest. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey. Anthonys passionate about evolving the universities future through technology, data and delivering great experiences. Sessions Attend in person; Agenda; Pricing; Hotels and travel; New to Summit; . Reimagine your approach to automation and app dev with ServiceNows Creator Workflows. Quickly connect workflows to critical business systems and simplify cross-enterprise automation. Identify, prioritize, and respond to threats faster. Join us May 14-18, 2023 in Las Vegas at the Venetian Expo and Convention Center to experience all this and more! Simplify how they get service, support, and information so they can do their best work from anywhere. Whether you're an experienced developer or you've just started your journey, CreatorCon at Knowledge is one of ServiceNow's 2023 event opportunities for developers of all skill levels to connect, learn and share with each other. Knowledge Fest is a must-attend event for the mobile electronics industry. Adam has a BA in Film Studies, a BSc in Psychology, and a career in IT in both the commercial and education sectors. Together we can explore new innovations, expand your knowledge, and engage your community. Whether this is your first time submitting a session to a conference or you're a seasoned speaker, we . Quickly connect workflows to critical business systems and simplify cross-enterprise automation. education, and increasingly further education, in the provision and development of Louise joined ServiceNow in 2021 as Manager, Solution Consulting. This product was formerly known as IT Business Management (ITBM). If you have the option to go to Knowledge, say yes! Anthony Phillips has worked in student-focused tech for 18 years and joined Ready Education in January of 2022 to help increase student success worldwide. Transform the impact, speed, and delivery of IT. [2] Over the past 10 years, I can think of one Knowledge that was held in San Francisco, CA and another one in Orlando, FL. Enable CSPs to enhance customer care and automate service assurance. See how three women at ServiceNow embrace equity in tech. Encouraging diverse teams to explore big ideas works. Create seamless experiences for customers and agents with compliance. This value is customizable in ServiceNow. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Nick is also a trustee of UCISA, the UK's association representing the whole of higher Create effortless experiences that bring customers back again and again. If you have more than one severity value, select, To add a comments field to the configuration form, select. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Make work flow across teams and the value chain. That's up from the prior estimate of $15 billion. Make the most out of your ServiceNow investment. Simplify how they get service, support, and information so they can do their best work from anywhere. Someone on LinkedIn posted that it was in Vegas, may 14 to 18. MeriTalk, ServiceNow, and the Marriott Marquis are committed to providing a safe and healthy atmosphere for our guests. . It all comes to life at Knowledge. Enable better decision-making to deliver optimized government services. ServiceNow Chairman and Chief Executive Officer Bill McDermott will present at the Morgan Stanley 2023 Technology, Media and Telecom Conference on Wednesday, March 8 at 12:55 p.m. PT. In person. Conference is March 21-23, preconference is March 19-20. Use insights and automation to predict issues, reduce user impact, and streamline resolutions. Rob O'Donohue is a Senior Director, Analyst in Gartner's Executive Leadership Research Group focusing on Leadership, Culture, Talent, and DEI. He holds a Professor in Practice title at the Surrey Business School. Drive customer loyalty with connected digital workflows that automate work across departments. I understand I can unsubscribe any time. 4 reasons to say yes to ServiceNow Knowledge 2023. Save my name, email, and website in this browser for the next time I comment. For definitions of each ServiceNow field, see. Take control of your IT assets. Feb 01, 2023 Copy the resolution state from your ServiceNow instance and paste it into the ServiceNow value field in the configuration form. Join a training session featuring ServiceNow integrations with Microsoft Teams. Trying to determine what kind of stuff I'd learn if I'm able to go next year. He is the strategic lead for the University's education agenda and access and participation plan providing talented and motivated students from all backgrounds with an outstanding education that is inclusive, research-informed, technologically enhanced and professionally enriched with industry partnerships. The event provides an opportunity for attendees to learn about ServiceNows latest products and features, network with other ServiceNow users, and hear from industry experts on best practices and innovative solutions. Build the future of IT with digital workflows on a single, unified platform. Deliver a personalised experience and resolve issues by connecting customer support and field service teams, This demo will be delivered in Norwegian. With decades of international experience in higher education, financial services, e-commerce and defense, Brian has a track record for conceptualizing, delivering and transforming business and IT growth strategies, new business models and end-to-end operations using digital solutions and technology platforms. Empower developers and builders of all skill levels to create low-code workflow apps fast. Transform manual tasks and mundane work into digital workflows. Deliver legal services for your enterprise at the speed of the business. Configure ServiceNow for Teams Rooms Article 02/14/2023 4 minutes to read 6 contributors Applies to: Microsoft Teams Feedback In this article Watch: Microsoft Teams Rooms Pro Management Service Now Integration Configure your environment Test and enable ServiceNow field definitions Knowledge is coming to you on May 14-18, 2023, in Las Vegas. Shake hands with experts or hands-on training? He firmly believes that technology should be intuitive and that "if you can break it, it's been designed badly. About OATUG The Oracle Applications & Technology Users Group (OATUG) , formerly the Oracle Applications Users Group (OAUG), is the world's largest education, networking and advocacy forum for Oracle Applications & Technology users. You can say yes to all of these. This is the single best event to attend annually, for everything ServiceNow. Explore tools and resources to drive business outcomes and achieve success faster. Cant-miss keynotes or must-see demos? Create an account for instant downloads and other premium resources, By submitting this form, I confirm that I have read and agree to the, Discuss technologies and strategies that will help you transform customer care, Get ahead of your customers expectations. MARCH 1, 2023 Register now TrailblazerDX SAN FRANCISCO, CA MARCH 7-8, 2023 Register now World Tour Washington, D.C. WASHINGTON, D.C. APRIL 19, 2023 Be the first to know World Tour NYC NEW YORK, NY MAY 4, 2023 Be the first to know Tableau Conference LAS VEGAS, NV MAY 9-11, 2023 REGISTER NOW World Tour Paris PARIS, FRANCE MAY 16, 2023 Improve resilience and uptime with a single system of action. Elevate the experience for your XaaS customers with AI-powered self-service and proactive care. No advance preparation or prerequisites are required. Creating a more equitable future for women at work, Mar 08, The values that designate priority are customizable. Connect your employees across digital channels. To add additional required fields to Resolve Incident section, select Add. Our 2023 Summit will allow our members to share collective knowledge and experience. Press question mark to learn the rest of the keyboard shortcuts. Outside the main Knowledge keynotes and breakout sessions, youll have myriad chances to connect with others. https://knowledge.servicenow.com/getupdates. - Scale and support operations with end-to-end digital workflows. Modernize legal operations to make faster decisions and increase productivity. This is the single best event to attend annually, for everything ServiceNow. Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. Keep your hybrid workforce engaged and productive. Andy lives in Cambridge with his wife and two daughters. Then dive in to make those ideas reality. Automate and streamline work across the enterprise. Automate end-to-end process flows, integrations, and back-end systems. At CourseLoop, Peter is responsible for leading successful implementations for our clients. ServiceNow, Anthony Stephens, Associate Director Digital Strategy, Salford University, Andy Smith, Interim Vice President Operations and CIO, University College London, Where will you be 3 years from now? Key use cases include IT service management (ITSM), security operations, workflow automation across HR and finance and more. It's the fourth item in the second column of your ServiceNow instance. Engage with high-level keynotes delivered by leading experts across the sector. Join other ServiceNow visionaries at events worldwide. Offrez des expriences connectes et intressantes vos employs, o qu'ils se trouvent. This years sessions will focus on ensuring employees and citizens remain at the center of all we do with: Hyperautomation and low code/no code tools, Digital workflows that meet the governments most stringent security requirements, Cross-agency collaboration and transparency, Zero trust architectures with improved visibility, analytics, and orchestration. Explore valuable resources to drive business outcomes and achieve success faster. Keep your hybrid workforce engaged and productive. Streamline your response with machine learning and advanced analytics. IFCC-EFLM EuroMedLab-WorldLab Congress 2023. We're humbled to be a 100 Best Companies to Work For. Create seamless experiences for customers and agents with compliance. Modernize legal operations to make faster decisions and increase productivity. Mar Unsere Webinar-Serie "In 10 Minuten erklrt. Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Were excited to announce that ServiceNow Knowledge 2023 registration is open. - The equivalent of close code is a custom value in the Teams Rooms Pro Management portal. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. Drive smarter spending with a streamlined buying experience. Automate critical operations to provide highly available, reliable services. Mar Adrian is Chair of UCISA and a fellow of the RSA. He has been in UK higher education for 24 years at four universities. Transform manual tasks and mundane work into digital workflows. Deliver a personalized experience and resolve issues by connecting customer support and field service teams, Offrez une exprience personnalise et rsolvez les problmes en connectant l'assistance client et le service sur site. Forum attendees are eligible to receive five continuing professional education (CPE) credits. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. It officially posted on ServiceNow Knowledge that it's in Vegas 5/14 to 5/18. Welcome to Knowledge 2023, happening May 14-18 in Las Vegas. Transform the management of your suppliers with digital experiences for onboarding and collaboration. statement, Cookie Together, we can help you make your organization run smarter, faster, and better. Bring front, middle, and back offices together to proactively address issues and automate common requests. Learn, be inspired, and connect with others. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. Walk away with new strategies to improve your business. Sign up for the latest updates and be the first to know when registration will open. Reduce cost and complexity for ServiceNow integrations. Join World Forums, our series of one-day global events happening in October and November 2022. 2023 How Microsoft Digital improves its own Employee Experienceand yoursas Customer Zero Read blog. Deliver extraordinary employee experiences, resiliency, and productivity. ICANNCS 2023: Artificial Neural Networks for Cybernetic Systems Conference, Rome (Mar 06-07, 2023) ICARE 2023: Applications of Robotics Engineering Conference, Rome (Mar 06-07, 2023) ICATS 2023: Assistive Technology Systems Conference, Haifa (Mar 06-07, 2023) ICCAFS 2023: Cybernetics, Automation and Feedback Systems Conference, Rome (Mar 06-07 . Increase agility across the organization. Tel: 01235 980120, Sophie Harrison Director of Agile Product Delivery, University College London, Antony McClaren, Vice Chancellor, St Marys University, Twickenham, Professor Peter John, CBE, Vice-Chancellor and Chief Executive, University West of London, Professor Osama Khan, Pro-Vice-Chancellor, University of Surrey, Sarah Setchell, Chief People Officer, University of Derby, Peter Katis, Head of Professional Services, CourseLoop, Richard Bainbridge, People Technology Lead, McDonald's, Joe Taylor, Delivery Lead & Candidate Experience Programme Manager, Enfuse Group, Brian Henderson, Director of Digital and Information Services, University of Aberdeen, John Butterworth, Director OCIO, King's College London, Fiona Greig, Director of Library & IT Services, University of Winchester, Krish Pilicudale, Director of Digital Information, University of Huddersfield, Simon Corbett, IT Director, Northumbria University. We ask anyone exhibiting signs/symptoms of any virus or illness on March 13 please stay home and forego the event. Join us May 14-18, 2023 in Las Vegas at the Venetian Expo and Convention Center to experience all this and more! SANTA CLARA, Calif., (BUSINESS WIRE) -- ServiceNow (NYSE: NOW) today announced that it will attend and have executives present at one upcoming investor. Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. Janine Barraclough, Assistant Director for Service Delivery & Support joined IT Services in 2007 with thirty years experience in HE. If youre a ServiceNow customer/partner, you can volunteer to run sessions on something interesting youve done this year in ServiceNow. Local User Groups are great, but nothing tops Knowledge. Before that he worked for 20 years with BP in a variety of roles and locations around the world including 6 years in Alaska. The services provided support student engagement with the life-changing educational opportunities that are central to the institutions mission, internationally recognised research, and the administration of the enterprise. How To Schedule An Upgrade Of A ServiceNow Instance. role of IT Director and Director, Shared Service Centre, at the University of Sydney, The event has become the meeting place for those working across the many facets of digital business transformation and hones in on topics and discussions around people . The state (resolved) value is customizable. The post was not official though, so I wouldn't assume it to be true.I've seen nothing official from SN, so will just have to wait and see. Learn more about ServiceNow in Customer Service Management at . All required items in the ServiceNow Field column of the Field Mapping section should be pre-filled. description: The description field in ServiceNow is the first value in the conversation history of a ServiceNow incident. Mateo Salvatto is a 23-year-old tech entrepreneur from Buenos Aires, Argentina. Gartner ReimagineHR Conference 2022 brought together a community of trailblazers, thought leaders and industry experts to push the bounds of human resources. Deliver a catered, connected, personalized, and omni-channel employee experience. Modernize legal operations to make faster decisions and increase productivity. Information and Digital Officer for the University of Surrey responsible for technology, With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future.